Refund policy
Returns policy
You may return most new, unopened items within 14 days of delivery for a full refund. Returned items must be in original condition and in their original packaging. We cannot accept any item that has been used or damaged. When an item is accepted for return the purchase price will be refunded less shipping and handling costs. All refunds will be made in Australian Dollars and are subject to GST. If you are an international client we cannot guarantee the exchange rate at the time of refund. Refunds do not include those items that are on clearance, sales or used items.
If the return is as a result of our error (you received an incorrect or defective item, etc.) we will pay the return shipping costs. Shroom Fishing owns the title of any extra goods shipped with your order that have been dispatched in error. If an item(s) received is not what you ordered please do not open the packaging. If you attempt to use the incorrect item or open its packaging this can be deemed as you accepting the item and you may not have any further claim. If there is an error, please contact us within 24 hours so we can rectify the error as quickly as possible.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). In most situations refunds take 5 - 10 days. Credits will be refunded using the same method you used for payment on your order.
When you return an item it must be carefully packaged. Please remember to send it freight paid and insured. The item is your responsibility until it reaches Shroom Fishing. If you would like advice on the best method of return from your location please phone or email us and we can assist.
How to claim a refund
If you need to return an item, please send us an email to shroomfishing@gmail.com immediately with the reason for the refund and we will get back to you as soon as possible to process your refund claim. If you are unsure or would like to talk to us before returning your item please do not hesitate to contact us at shroomfishing@gmail.com.
Exchange policy
All exchanges must be organised within 2 weeks from the time of delivery. Items must be unopened and exchanged with all tags attached and items in their original condition and packaging. Please note that exchanges will not be accepted for items that have been opened, used or damaged. Before sending the item in for an exchange, please contact us prior to sending, in order to confirm that the exchange can be done. For all exchanges, handling and shipping costs will be covered by the buyer.
In the case where the exchange is for an item of lesser value, a refund will not be issued for the difference. Exchanges will not be accepted for items that are on sale, clearance or used items.
Customs, duties & tax
Shroom Fishing does not take responsibility for any additional charges incurred during the shipping process from customs, duties, tax or any additional fees. Please check the policies and legislation before purchasing.
Changes
Shroom Fishing reserves the right to make changes to this website, the terms and conditions of use, including offers, special prices and discounts or any other details at any time without prior notice.
Inventory
As we stock a large amount of stock, the available stock may not be updated as soon as we run out. Although we attempt to update our online store to keep it updated with real life stock levels, updates may be up to a week delayed.